Finance Score: 2

Governance Score: 6

Support Score: 3

Strong growth: +2

Good trustee age range: +3
Dynamic board: +3

Grant maker support: +3

Overall GiG Score: 11

NORTH HERTFORDSHIRE AND DISTRICT CITIZENS ADVICE BUREAU

Provision of a free, confidential, impartial, independent service of advice guidance and support to anyone in North Hertfordshire and South Cambridgeshire.

Analysis by Giving is Great

Positives:

There has been strong growth in spending over the last 5 years
There have been no material income shortfalls in recent years
A significant proportion of recent income was derived from major grant makers including the Government
The Board appears to be well diversified in terms of age and dynamic in terms of composition

Regulatory & Governance issues to consider:

Over half the Board have joined recently

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E		Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23		£644	£669	£-25	£0	£311	£311	5.6	28	36
31/03/22		£639	£620	£19	£0	£333	£333	6.4	26	50
31/03/21		£595	£547	£48	£0	£311	£311	6.8	22	48
31/03/20		£491	£450	£41	n/a	n/a	n/a	n/a	n/a	69
31/03/19		£389	£385	£4	n/a	n/a	n/a	n/a	n/a	70
31/03/18		£415	£412	£3	£0	£0	£0	n/a	0	0
31/03/17		£479	£488	£-9	£0	£0	£0	n/a	0	0
31/03/16		£497	£494	£3	£0	£0	£0	n/a	0	0
31/03/15		£500	£471	£29	£0	£0	£0	n/a	0	0
31/03/14		£408	£374	£34	£0	£0	£0	n/a	0	0
31/03/13		£315	£331	£-16	£0	£0	£0	n/a	0	0
31/03/12		£352	£351	£0	£0	£0	£0	n/a	0	0
31/03/11		£414	£345	£69	£0	£0	£0	n/a	0	0
31/03/10		£340	£341	£-1	£0	£0	£0	n/a	0	0
31/03/09	*	£293	£280	£13	£0	£0	£0	n/a	0	0
31/03/08	*	£280	£283	£-3	£0	£0	£0	n/a	0	0
31/03/07		£298	£272	£27	£0	£0	£0	n/a	0	0
31/03/06		£247	£236	£11	£0	£0	£0	n/a	0	0
31/03/05		£225	£218	£7	£0	£0	£0	n/a	0	0
31/03/04		£225	£216	£8	£0	£0	£0	n/a	0	0

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 44%
Liabilities/Income: 37%
Unrestricted Funds/Total Funds: 100%
Reserves/Spending: 5.6 months
Net Current Assets/Spending: 5 months
Quick Ratio: 1.8

Asset Split ?

Established: 23 years

www.northhertscab.org.uk

watersr@nhdcab.org.uk

01462688000

Charity Commission for England and Wales

Tweets

Listed activities

Economic/Community Development/Employment
Education/Training
General Charitable Purposes
The Prevention Or Relief Of Poverty

GiG Classification

Practical support, advice & companionship

How it operates

Provides advocacy/advice/information

Where it operates

Cambridgeshire, Hertfordshire,

Who it helps

Children/Young People
Elderly/Old People
People Of A Particular Ethnic Or Racial Origin
People With Disabilities
The General Public/Mankind

Who supports them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Specific Donations

Amount	When Months	To be used for
Hertfordshire Community Foundation - Scams Champion
£5,000	29/07/2022 11	Grant to North Hertfordshire & District Citizens Advice Bureau
Hertfordshire Community Foundation - Frank Litchfield Rural Outreach
£5,000	11/10/2021	Grant to North Hertfordshire & District Citizens Advice Bureau
CAF - Grant to North Hertfordshire and District Citizens Advice Bureau
£3,520	28/04/2020 3	Grant to North Hertfordshire and District Citizens Advice Bureau to support the organisation through COVID19
Hertfordshire Community Foundation - Volunteer Equipment
£3,170	24/04/2020	Grant to North Hertfordshire & District Citizens Advice Bureau
Hertfordshire Community Foundation - Server Replacement
£5,000	03/06/2019	Grant to North Hertfordshire & District Citizens Advice Bureau
National Lottery Community Fund - Improved Resources for Volunteers
£9,994	27/09/2018 12	The organisation will use the funding to purchase new office equipment to help improve the service and provide better support for clients.
National Lottery Community Fund - Improving CAB Telephone Services in North Hertfordshire
£10,000	30/09/2015 12	The organisation will use the funding to upgrade to a new modern telephone system which would enable their calls to be answered across three of their offices. This will enable the organisation to ....more The organisation will use the funding to upgrade to a new modern telephone system which would enable their calls to be answered across three of their offices. This will enable the organisation to increase their capacity to answer more calls and work more effectively and efficiently across the three offices.
National Lottery Community Fund - Transforming Advice in North Hertfordshire
£210,598	19/04/2013 25	The aim of this new project is to increase joint capacity amongst advice agencies to meet the challenges of increased demand, and enhance the ability of community members in North Hertfordshire to ....more The aim of this new project is to increase joint capacity amongst advice agencies to meet the challenges of increased demand, and enhance the ability of community members in North Hertfordshire to help themselves before issues get out of hand.

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (7)

Current Trustees appointed

Gender Split

Age Range of Trustees: 28-65

CHRISTOPHER HAYWARD Appointed: 2024, Occupation: Retired

DOLORES MARIA CURRIE Appointed: 2021, Occupation: Manager

FIONA WEIR Appointed: 2019, Occupation: Chief Executive

JUDITH VICTORIA BROOKS Appointed: 2023, Occupation: Consultant

RICHARD PAUL THACKERAY Appointed: 2020, Occupation: Retired

ROSALYND BOXALL Appointed: 2023, Occupation: Manager

SUSAN JANE ROSS Appointed: 2023, Occupation: N/A

Legal constitution

Charitable company registered in England & Wales on 04/05/2001, number: 1086489
Registered at Companies House on 04/04/2001, number: 04194542

Gift Aid

Registered with HMRC for Gift Aid

Other Regulators

Financial Conduct Authority

Policies in force

Bullying and harassment policy and procedures
Complaints handling
Complaints policy and procedures
Conflicting interests
Financial reserves policy and procedures
Internal charity financial controls policy and procedures
Internal risk management policy and procedures
Investing charity funds policy and procedures
Investment
Paying staff
Risk management
Safeguarding policy and procedures
Safeguarding vulnerable beneficiaries
Social media policy and procedures
Trustee conflicts of interest policy and procedures
Trustee expenses policy and procedures
Volunteer management

Filing Record

20 returns made; AR09: 50 days late, AR08: 32 days late,

Main office

49 Station Road
LETCHWORTH GARDEN CITY
Hertfordshire
SG6 3BQ

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN NORTH HERTFORDSHIRE, SOUTH CAMBRIDGESHIRE AND SURROUNDING AREAS

Defined Area of Benefit:

NORTH HERTFORDSHIRE, SOUTH CAMBRIDGESHIRE AND SURROUNDING AREAS

Data Sources